Terms of Service

1. About these terms

These terms govern your use of deindex.co and any services provided by Deindex Pty Ltd, a company registered in South Africa ("Deindex", "we", "us").

By using this site or instructing us, you accept these terms.

2. What we do

We provide online reputation management services, which may include seeking removal of reviews and content that breach a platform's guidelines, seeking deindexing of web pages from search results, and suppressing content by improving the ranking of material you control.

The specific work in any engagement is defined in the written scope and quote provided to you before work begins. That document, together with these terms, forms our agreement.

3. What we do not do

We do not remove court records, regulatory filings, or entries on official public registers.

We do not remove published journalism from established outlets. Where press coverage is in scope, our work is limited to suppression.

We do not guarantee removal of any content prior to assessing it, and we do not guarantee any particular search ranking position.

We do not engage in unlawful activity, including unauthorised access to any system or account, impersonation, or submission of false information to any platform.

We do not provide legal advice. Nothing on this site or in our communications constitutes legal advice, and you should consult a qualified lawyer where legal issues arise.

4. Audits

We may provide a free assessment of publicly available search results relating to you or your business. Audits are provided for information only, carry no obligation on either side, and do not create a contract for services.

An audit reflects search results at the time it is conducted. Results change, and we make no representation that an audit remains accurate afterwards.

5. Quotes and payment

Quotes state a fixed fee per item together with the specific outcome to be achieved.

Fees are payable on verification of the scoped outcome. Where a scoped outcome is not achieved, no fee is payable for that item.

Verification means we have confirmed the outcome in live search results and provided documentation of it. Invoices are payable within 3 days of issue.

Quotes are valid for 14 days from the date of issue.

6. The 30-day guarantee

Where a scoped outcome has been achieved and invoiced, and the same content resurfaces within 30 days of verification, we will address it at no additional charge.

The guarantee applies to the specific item completed. It does not extend to new content published after verification, nor to content substantially different from the original item.

7. Your obligations

You confirm that the information you provide is accurate, that you are entitled to instruct us in relation to the content concerned, and that you will provide any evidence a platform reasonably requires.

You may not instruct us to seek removal of content that is truthful and lawful where removal would serve to conceal unlawful conduct, harm to others, or a regulatory or criminal matter. We may decline or terminate any engagement where we believe this to be the case, and will retain fees for work already verified.

8. Confidentiality

We treat engagements as confidential. We do not disclose client identities or case details to third parties except as necessary to deliver the work, or where required by law.

We do not use client cases in marketing without written permission. Any published outcomes are anonymised.

9. Limitation of liability

We provide services with reasonable skill and care. We do not warrant any particular outcome beyond what is stated in your written scope.

To the extent permitted by law, our total liability arising from any engagement is limited to the fees paid by you for that engagement. We are not liable for indirect or consequential loss, including loss of profit, business, or reputation.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be excluded.

10. Third-party platforms

Removal and deindexing outcomes depend on decisions made by third parties including search engines and review platforms. Those decisions are outside our control. We are not liable for a platform's refusal, delay, or reversal of a decision, beyond our obligations under the guarantee at clause 6.

11. Termination

Either party may terminate an engagement in writing at any time. Fees remain payable for any outcome verified before termination. No fees are payable for work not yet verified.

12. Governing law

These terms are governed by the laws of the Republic of South Africa, and the courts of South Africa have exclusive jurisdiction.

13. Changes

We may update these terms. The version in effect when you instruct us governs that engagement.

Contact

info@getdeindex.com